From people who have used the engagements
What clients have found useful — and what they have not.
We collect feedback at the close of each engagement. The following reflects what clients tend to say, in their own terms.
Back to Home4.8
Average rating
80+
Engagements completed
6 yrs
Operating in Singapore
92%
Clients who re-engage
Client feedback
What clients say
Sarah Wong
Head of Operations, logistics firm, Jurong
The Reporting Stack Review gave us something we hadn't managed to produce ourselves: a clear, written picture of what we were running and why. We ended up retiring about a third of our regular reports after reading the summary, which freed up a reasonable amount of time in the analytics team. The process was thorough without being disruptive.
April 2025 — Reporting Stack Review
David Lim
CFO, regional distributor, Tanjong Pagar
I've used the sounding-board retainer for eight months now and find it genuinely useful before quarterly board presentations. The written notes after calls are concise and helpful. The one area I'd flag is that the calls need to be prepared for on my end to get the most out of them — this isn't a passive arrangement. But that's not a complaint, just something to go in knowing.
Ongoing — Analytics Sounding-Board Retainer
Priya Krishnamurthy
Analytics Lead, fintech, Raffles Place
The KPI workshop was the first time our leadership team had ever sat in a room and agreed, in writing, on what our core measures actually mean. It sounds straightforward but we'd been circling this conversation for two years without resolution. The facilitation was patient and did not try to impose definitions — it helped us find our own. We left with a document that we still refer to.
February 2025 — KPI Definition Workshop
James Tan
Operations Director, property management, Orchard
We brought Lanternpath in after a system change left us with a reporting setup that nobody was entirely happy with. The review was methodical — they spoke with the right people and didn't draw conclusions before they had enough information. The options document was useful, though we ended up going a slightly different direction than the first option they suggested. They were straightforward about the trade-offs involved.
March 2025 — Reporting Stack Review
Nadia Chan
Group Finance Manager, manufacturing, Woodlands
I was initially uncertain about the retainer — it sounded like a lot of money for two calls a month. In practice it has been worth it for me personally because the calls are focused and the notes are actionable. Having someone who reads the data from outside the organisation, without any stake in defending it, produces a different kind of question than the ones I get internally.
Ongoing — Analytics Sounding-Board Retainer
Rohan Gupta
Director of Strategy, professional services, CBD
We did the KPI workshop as a follow-up to the reporting review, which made sense — by the time we finished the review we had a much clearer idea of what we were actually trying to measure. The workshop itself was well-structured and the facilitator was good at keeping a group of ten senior people on task without being heavy-handed about it.
January 2025 — KPI Definition Workshop
In more detail
Three engagement stories
Consolidating 34 dashboards into a working set of nine
The situation
A mid-sized logistics company had accumulated thirty-four dashboards across five departments over four years. Leadership was spending significant time in monthly reviews reconciling figures that appeared to conflict. Nobody was sure which numbers were considered authoritative.
What the review found
Seventeen of the dashboards were opened fewer than three times in the preceding quarter. Six pairs of reports drew on the same underlying data but applied different filters, producing numbers that looked contradictory but were, on examination, consistent. The written summary mapped these clearly.
After the engagement
The team retired twenty-five dashboards, consolidated the conflicting pairs, and identified a single canonical source for their core metrics. Within two months of the review, the monthly leadership meeting was running thirty minutes shorter on average.
A leadership team that couldn't agree on what "active user" meant
The situation
A fintech company's product, marketing, and finance teams each tracked "active users" using definitions that differed in meaningful ways. Board presentations regularly produced questions that the team couldn't answer in the room, leading to follow-up that delayed decisions.
What the workshop produced
The full-day workshop surfaced the definitional differences clearly for the first time. The team agreed on a single definition for board-level reporting, while retaining the ability to use alternative definitions internally for specific operational purposes — with this documented explicitly.
After the engagement
The KPI definition document became a reference used in onboarding new analytics staff. The follow-up questions in board meetings dropped significantly because the definitions were agreed and available in writing. A second workshop was run six months later for a different metric cluster.
Monthly retainer ahead of a complex board cycle
The situation
A group finance manager in a Singapore manufacturing company had taken on responsibility for producing monthly data packs for a board that included members with significantly different data literacy. She wanted a consistent outside view before each pack went up.
How the retainer worked
Each month, she shared a draft of the data pack between calls. The first call reviewed it in detail. The second call, closer to the board date, addressed any remaining questions and discussed how to present specific sections. Written notes summarised agreed changes after each call.
After twelve months
The client noted that the preparation process had become more structured on her end, independently of the calls. The board feedback on data presentation improved noticeably over the period. She continued the arrangement into the following year, reducing to one call per month in quieter quarters.
Reach us
Contact information
Phone
+65 8316 9472Address
168 Robinson Road, #34-05
Capital Tower, Singapore 068912
Working hours
Monday – Friday: 9:00 am – 6:00 pm (SGT)
Saturday: By appointment
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